Privacy Policy

At Nexoo, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.nexooclothing.com and purchase our clothing and accessories.

1. Information We Collect

We collect information that allows us to process your orders, improve your shopping experience, and communicate with you effectively.

• Personal Identification Information: Name, shipping address, billing address, email address, and phone number.

• Transactional Information: Details about the products you browse, items added to your cart, and clothing items you purchase.

• Payment Data: All payments are processed through secure, encrypted third-party payment gateways. We do not store your raw credit card or banking details on our servers.

• Technical & Usage Data: Your IP address, browser type, device info, and browsing behavior on our site, collected via cookies and tracking pixels.

2. How We Use Your Information

We use your data strictly to run and improve your experience with Nexoo, including:

• Processing, fulfilling, and shipping your clothing orders.

• Sending order confirmations, tracking updates, and customer support messages.

• Preventing fraudulent transactions and ensuring website security.

• With your explicit consent, sending you marketing emails about new clothing drops, seasonal sales, and exclusive promos.

3. How We Share Your Information

We do not sell your personal data. We only share data with trusted third-party service providers necessary to operate our store:

• Shipping & Logistics: To deliver your packages.

• Payment Processors: To safely handle transactions.

• E-commerce & Analytics Platforms: To host our store and analyze website performance.

4. Cookies and Tracking Technologies

We use cookies to keep track of items in your shopping cart, remember your preferences, and understand how you navigate our site. You can choose to disable cookies through your browser settings, though doing so may limit some functionality of our online store.

5. Data Retention & Security

We implement robust security measures to keep your data safe. We retain your personal information only as long as necessary to fulfill your orders, meet legal/tax obligations, or handle customer service requests.

6. Your Rights and Choices

Depending on your location, you have the following rights regarding your data:

• Access & Correction: You can request a copy of the data we hold about you or ask us to correct inaccurate information.

• Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email.

• Deletion: You can request that we delete your personal information, subject to certain legal exceptions (like an active order or tax record requirements).

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.”

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

• Brand Name: Nexoo

• Email: support@nexooclothing.com

• Physical Address: Thambuttegama

• Phone: +94764343640